1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

• Name
• Email address
• Phone number
• Company or organization details
• Any message or inquiry submitted to us

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website links
• Cookies and similar tracking technologies

For more details, please see our Cookie Policy.

c. Third-Party Information

We may receive limited information from trusted service providers for analytics, security, or operational support.

2. How We Use Your Information

SOH Energy uses collected information to:

• Provide and improve our website and services
• Respond to inquiries or communication
• Analyze website performance and user interaction
• Enhance security and prevent misuse
• Meet regulatory or legal obligations
• Improve user experience and content relevance

We do not sell, rent, or trade your personal data.

3. Legal Basis for Processing

Where applicable by law, we process your data based on:

• Your consent
• Our legitimate business interests
• Compliance with legal obligations
• Performance of a contract or pre-contract communication

4. How We Share Your Information

a. Trusted Service Providers

We may share information with providers such as hosting partners, analytics services, and security systems who process data on our behalf.

b. Regulatory or Legal Authorities

We may disclose information when required to comply with legal or regulatory obligations.

c. Internal Business Purposes

Information may be shared across SOH Energy operational teams as needed to support service delivery.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to meet legal and regulatory requirements. After this period, data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. However, no online transmission is 100% secure.

7. Your Rights

You may have the right to:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
• Request restriction of processing
• Request a copy of your data (data portability)

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. SOH Energy is not responsible for the privacy practices or content of third-party sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect regulatory changes, technological improvements, or updates to our services. A revised version will be posted with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or how SOH Energy handles personal data, please contact us:

SOH Energy
Email: info@sohenergy.com
Phone: +233 54 694 2138
Website: www.sohenergy.com

Last Updated: 6-Dec-2025